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Exclamation Icon Leaks, Odor or Emergencies 877.427.4321
811 Icon Call Before You Dig
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Atlanta Gas Light Readies for Tropical Storm Hermine Reminds Customers about Storm Preparedness

SAVANNAH, Ga. – Sept. 1, 2016 – Atlanta Gas Light is closely monitoring Tropical Storm Hermine as forecasters predict it to make landfall in the Florida panhandle region on Thursday night and continue northeast along the coasts of Georgia and the Carolinas. Atlanta Gas Light crews are ready for Hermine and emphasizing the importance of having a plan and making the necessary preparations for severe weather.

With the safety of the public, its employees and its pipelines at the forefront, Atlanta Gas Light is providing the following guidelines associated with natural gas safety during weather emergencies:

Meter Safety

  • Customers are encouraged to know how to locate their natural gas meter.
  • Following a weather emergency, ensure the gas meter is visible, and the area surrounding the meter is free of trash and debris. Mechanical equipment used after the storm to clean up a location may damage the meter if it is hidden.
  • If a natural gas meter is damaged or gas line is exposed, immediately leave the area and call the Atlanta Gas Light 24-hour emergency response number at 877.427.4321.

Damage Prevention

  • Strong winds and saturated grounds could cause trees to become uprooted. Before removing downed trees, customers should dial Georgia 811 by calling 8-1-1 or 800.282.7411 to have the location of underground utility lines marked, because downed trees could become tangled with the natural gas lines.
  • If a natural gas meter is damaged or gas line is exposed, immediately leave the area and call the 24-hour emergency response line at 877.427.4321 from a safe location.

Appliance Safety

  • Customers are advised to leave their natural gas service on during a hurricane or severe storm. Most gas appliances have safety valves that shut off the flow of gas automatically if the pilot light goes out.
  • If flooding occurs at a residence or business and the gas appliances are under water, customers are advised not to operate their appliances until a safety inspection is conducted.

Natural Gas Generators

  • During a power outage, natural gas generators provide continuous fuel supply from an existing natural gas line. While these units are available in a range of sizes to meet various energy needs, customers are encouraged to contact Atlanta Gas Light to determine whether their service line meets load requirements for the generator’s safe and efficient operation.
  • Keep natural gas generators outside in a vented space. Never run generators in a garage, carport, basement, crawlspace, or other enclosed or partially-enclosed area, even with ventilation.

Detecting Gas Leaks

  • If customers smell the rotten egg odor that is often associated with natural gas, they should immediately leave the affected area and call the 24-hour emergency response line at 877.427.4321 from a safe location.
  • Residents should never try to identify the source of a leak themselves. 
  • If the odor of gas is present, do not use a telephone or cellular phone, turn light switches on or off, operate any appliance or do anything that might cause a spark, such as lighting a match.

For more information, visit www.atlantagaslight.com and connect with the company on Facebook (facebook.com/atlantagaslight) and Twitter (Twitter.com/Atlantagaslight).


About Atlanta Gas Light
Atlanta Gas Light is one of seven natural gas distribution companies of Southern Company Gas, a wholly owned subsidiary of Southern Company (NYSE: SO). Atlanta Gas Light provides natural gas delivery service to more than 1.5 million customers in Georgia. In operation since 1856, the company is one of the oldest corporations in the state. For more information, visit www.atlantagaslight.com.

About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company.  Southern Company Gas serves approximately 4.5 million natural gas utility customers through its regulated distribution companies in seven states and more than 1 million retail customers through its companies that market natural gas and related home services. Other nonutility businesses include asset management for natural gas wholesale customers and ownership and operation of natural gas storage facilities. For more information, visit Southern Company Gas at southerncompanygas.com.  

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Media Contact
Kristie Swink Benson, APR
o: 404.584.3167
c: 404.387.8067
kbenson@southernco.com