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Marketer Questions

Here are important questions to ask a potential marketer:

General Questions

  • Is your company certified by the Georgia Public Service Commission?
  • Do I have to sign a contract?
  • If so, what are the terms and length of the contract?
  • Is there a fee for canceling the contract?

Customer Service

  • Whom do I call for questions about my bill?
  • Do you have 24-hour customer service? If not, what are your customer service hours?
  • What is your bill-dispute policy?
  • Do you have local walk-in offices?
  • Whom do I call if I have trouble with service?
  • Where can I pay my bill?

Charges and Billing

  • Will I be charged a deposit or upfront costs?
  • What are your pricing terms?
  • What are your rates? Are they fixed or do they vary?
  • What are your payment terms?
  • When and how often do you bill?
  • Will I be charged if I switch marketers?
  • How often can I change marketers?

Other Services

  • What consumer services do you offer in addition to natural gas sales?
  • Do you offer:
    -  A budget payment plan?
    -  Online bill payment?
    -  Paying by automatic bank draft?
    -  Discounts for seniors?