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Atlanta Gas Light temporarily suspends field operations in some southeast Georgia service areas

ATLANTA – Sept. 4, 2019 – Atlanta Gas Light continues to implement its comprehensive emergency response plan in anticipation of severe weather conditions from Hurricane Dorian.

In advance of the storm, Atlanta Gas Light has suspended normal field operations response to leak and emergency calls in the city of Brunswick, as well as in Camden, Charlton, Glyn and McIntosh counties, until weather conditions improve, and impacts are assessed. During this suspension period, customers and the general public should still report any smell of gas or other gas-related emergencies by calling 911 or the company’s 24-hour emergency response number at 1.877.427.4321. Calls received will be logged for the company to respond as soon as it is safe to do so.

The safety of the community and its employees is the highest priority for Atlanta Gas Light. Therefore, the company reminds customers to remain safe and follow guidelines associated with natural gas safety before, during and after the storm:

Appliance Safety

  • Customers are advised to leave their natural gas service operational during a hurricane or severe storm. Most modern gas appliances have safety valves that shut off the flow of natural gas automatically with a loss of gas pressure or flooding of the appliances.
  • Leaving appliances operational could prevent further damage of water getting into the customer’s fuel line or appliance control valves. 
  • Electronic ignition appliances will not come on when the power source has been impacted.
  • Turning the water heater to its lowest hot water setting is the best option.
  • If you are uncomfortable leaving your appliances operational, contact a trained professional (certified plumber or HVAC representative) to shut off your appliances at the cutoff valves. When it is safe to do so, have them return to turn the valves back on, leak test the line and turn on and test the appliance for safe operation.
  • If flooding occurs at a residence or business and the gas appliances are under water, customers are advised not to operate their appliances until a safety inspection is conducted by a certified plumber or HVAC representative.

Detecting Gas Leaks

  • If customers smell the distinctive rotten-egg odor associated with natural gas, they should leave the area immediately and move a safe distance away from the potential leak, while avoiding any action that may cause sparks. 
  • Look for blowing dirt, discolored vegetation or continued bubbling in standing water.
  • Customers should never try to identify the source of a leak or stop the leak themselves.
  • Avoid using any sources of ignition, such as cell phones, cigarettes, matches, flashlights, electronic devices, motorized vehicles, light switches or landlines, as natural gas can ignite from a spark or open flame, possibly causing a fire or explosion.
  • Customers should call the Atlanta Gas Light 24-hour emergency response line at 1.877.427.4321 or 911 once they are out of the area of the suspected leak and in a safe place. They should also stay away until Atlanta Gas Light or emergency personnel indicates it is safe to return.

Damage Prevention

  • Strong winds and saturated ground could cause trees to become uprooted. Before removing downed trees, customers should contact Georgia 811 by calling 811 to have the location of underground utility lines marked because downed trees could become tangled with the natural gas lines.
  • If a natural gas meter is damaged or natural gas line is exposed, customers should immediately leave the area and call the Atlanta Gas Light 24-hour emergency response line at 1.877.427.4321 or 911 from a safe location. 

For more information about natural gas safety, visit our Hurricane Season Safety Tips webpage. (https://atlantagaslight.com/safety/severe-weather-safety/hurricane-season-safety-tips)


About Atlanta Gas Light
Atlanta Gas Light is one of four natural gas distribution companies of Southern Company Gas, a wholly owned subsidiary of Southern Company (NYSE: SO). Atlanta Gas Light provides natural gas delivery service to more than 1.6 million customers in Georgia. In operation since 1856, the company is one of the oldest corporations in the state. For more information, visit atlantagaslight.com.

About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states with approximately 700,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines, asset management for natural gas wholesale customers and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com.

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Media Contact:
Mekka Parish
Media Line: 404.584.4165 | c: 404.387.8067 | msparish@southernco.com