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Atlanta Gas Light Provides Energy Assistance Resources

Update: 6/02/2020 - 8 p.m.

Our customers’ wellbeing is central to every decision we make at Atlanta Gas Light, especially as the impacts of the coronavirus (COVID-19) on our communities continue to unfold. We are in consultation with the Public Service Commission and Georgia’s natural gas marketers and are extending the decision to suspend service disconnections until June 30 to ensure that those who can’t pay their bills or whose jobs are affected by COVID-19 do not face the added hardship of interruption of services. We are assessing the needs of our communities on an ongoing basis to make sure we’re providing all the support we can, and when normal billing resumes, we will work with our marketers to help customers handle past-due obligations in a manageable way. In the meantime, we remind customers to contact their retail natural gas marketer to inquire about financial assistance or payment programs available and to visit for more information.

ATLANTA – March 14, 2020 – In recognition that the evolving landscape surrounding the new coronavirus (COVID-19) may cause financial hardship for customers impacted by employment changes or business slowdown, Atlanta Gas Light has voluntarily suspended service disconnections for nonpayment for seven days as the company assesses the best path for moving forward for its customers. This suspension will apply to both residential and commercial customers. 

“We understand that now more than ever our services play a critical role in our communities,” said Bryan Batson, president of Atlanta Gas Light. “We stand with the Georgia Public Service Commission in our commitment to ensuring that every family and company in our community has the fuel they need to continue heating their homes, cooking their food, taking warm showers and running their businesses.”

Customers may want to contact their retail natural gas marketer to inquire about financial assistance or payment programs available

Atlanta Gas Light also wants to remind residential customers of energy assistance options available to support those impacted as a result of the COVID-19 emergency. The following local community agencies can help customers who may be experiencing personal financial strain resulting from the pandemic:

  • United Way
    Call United Way for a referral to assistance programs by dialing 211 from anywhere within the state. 
    The Low-Income Home Energy Assistance Program is a federally funded energy assistance program that helps low- and fixed-income families meet their energy needs during the heating season. Eligibility is based on several factors, including fuel type, geographic region, household size and income. Call 404-657-3426 or 877-423-4746.
  • Credit Counseling
    If you or someone you know is having trouble paying bills, reach out to ClearPoint, a national, nonprofit credit counseling agency at 800-251-2227 (866-559-8198 for Spanish) or visit ClearPoint’s website at
  • Senior Citizens Discount Program
    Customers 65 years of age or older who have a total annual combined household income of $25,520 or less are eligible for up to a $14 monthly discount on their base charge. Natural gas service must be in the customer's name to be eligible. Get the online application through our website at

Other Local Assistance

For more information about each of these programs or help with managing natural gas costs, please visit

About Atlanta Gas Light
Atlanta Gas Light is one of four natural gas distribution companies of Southern Company Gas, a wholly owned subsidiary of Southern Company (NYSE: SO). Atlanta Gas Light provides natural gas delivery service to more than 1.6 million customers in Georgia. In operation since 1856, the company is one of the oldest corporations in the state. For more information, visit

About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states with approximately 700,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines, asset management for natural gas wholesale customers and ownership and operation of natural gas storage facilities. For more information, visit



Media Contact:
Mekka Parish
Media Line: 404-584-4165 | c: 404-387-8067 |