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Atlanta Gas Light Headquarters
Atlanta Gas Light Headquarters

Dunwoody Outage

We are committed to delivering safe and reliable natural gas service to our customers.

Our thoughts are with those impacted by the incident that occurred at Arrive Perimeter apartment complex. Below is information to keep you informed on the latest updates.

Important information about natural gas service to Arrive Perimeter apartment complex

Tuesday, September 21, 2021 Update:

  • Safety is Atlanta Gas Light’s No. 1 value.
  • On Tuesday morning, at the direction of the DeKalb County Fire Marshal, Atlanta Gas Light will be performing work on its facilities near the Arrive Perimeter apartment complex, which may involve conducting a brief, controlled release of air and natural gas.
  • Our personnel will be monitoring this process, during which time there may be some odor and noise. As part of this routine procedure, prior notification was made to local public safety authorities and city officials.
  • This work is being conducted in support of the DeKalb County Fire Marshal’s investigation into the incident that took place Sept. 12.
  • This work will not restore service to Arrive Perimeter. All parties are doing their best to restore service as quickly as is safely possible, but this can only be done after units are inspected by a licensed plumber and deemed safe to operate by city officials.
  • As a reminder, customers should contact their natural gas marketers for information regarding billing or account closings.

Friday, September 17, 2021 Update:

  • At Atlanta Gas Light, ensuring the safety of our employees, customers and communities we serve is our No. 1 value.
  • We cannot start the process to restore natural gas service to customers at Arrive Perimeter apartment complex until apartment management lifts a stop-work request, works with certified plumbers to inspect all appliances and fuel lines and receives confirmation from the city of Dunwoody that it is safe to do so.
  • We will continue to work with local authorities and are committed to restoring natural gas service as soon as safely possible.
  • Customers should contact their natural gas marketers for information regarding billing or account closings.

Tuesday, September 14, 2021 Update:

  • Inspections of natural gas appliances inside Arrive Perimeter apartment complex conducted in coordination with the City of Dunwoody have identified appliance and fuel line issues within the buildings.
  • Atlanta Gas Light has been directed by the Dunwoody City Code Officer to suspend all natural gas service to the entire apartment complex until all units are inspected by a licensed plumber and deemed safe to operate.
  • When we are able to restore service, our technicians will follow these on-site protocols and safety measures to help ensure their safety as well as our customers’ safety. These measures include:
    • Employees will be in uniform and have photo identification. 
    • If our field service representatives need to enter homes for service work, they will ask some COVID-19-related questions before entering to protect the health and safety of our customers. They’ll also request some social distancing while in the home – which is maintaining a 6-foot distance between them and others and not shaking hands. 
    • They will sanitize their hands and, when necessary, wear personal protective equipment including masks and gloves.

We will provide additional updates as they become available.

If you smell the “rotten egg” type odor that is associated with natural gas leak detection:

  • Do not try to identify the source or stop the leak yourself.
  • Leave the area immediately and move a safe distance away from the potential leak, while avoiding any action that may cause sparks.
  • Avoid using any sources of ignition, such as cell phones, cigarettes, matches, flashlights, electronic devices, motorized vehicles, light switches or landlines, as natural gas can ignite from a spark or open flame, possibly causing a fire or explosion. Natural gas is non-toxic, lighter than air and displaces oxygen. In severe cases, if not used properly, natural gas can also lead to asphyxiation.
  • Call Atlanta Gas Light at 877.427.4321 or dial 911 once you are out of the area of the suspected leak and in a safe place. Stay away until Atlanta Gas Light or emergency personnel indicate it is safe to return.