How natural gas billing and services work
In Georgia, Atlanta Gas Light and your marketer work together to provide you with natural gas service to your home. Each serves its own unique purpose in providing you with safe and reliable service.
The tariff is our company’s terms of service, schedules of rates and charges, and rules and regulations on file with the Georgia Public Service Commission. For more information, please see the Company’s current Tariff Provisions below.
Collaborating For Reliable Natural Gas
Your natural gas service is a partnership between Atlanta Gas Light and your natural gas marketer.
Atlanta Gas Light
(Base Charge)
Owns and operates the system of pipes and equipment that carry natural gas from its source to your home.
Natural Gas Marketer
(Base Charge)
The marketer purchases the gas commodity itself that is delivered to your home through the AGL system.
What To Know About Choosing A Natural Gas Marketer
In Georgia, customers are required to select a natural gas marketer to receive service. Your natural gas bill will come from your marketer and you will not receive a bill from Atlanta Gas Light.
Your Natural Gas Bill Consists of Three Main Parts
1.
Base Charge
The base charge or the AGL service charge. This is regulated and set by the Public Service Commission.
2.
Gas Charge
This is the cost of the gas used. Natural gas prices are set by the marketers, not the Public Service Commission.
3.
Sales Tax
This is set by the state, county and city where you live.
Who do I contact about my bill?
Regardless of the charge in question, you must contact your marketer first. In the event they cannot answer your question, they will contact AGL directly for resolution.
How Natural Gas Marketers Charge For Their Services
Pay by the “Therm”: Marketers charge for the natural gas delivered to your home or business on a per-therm basis. A therm is a standard unit of heat energy.
Extra Fees: Other charges for items like customer service, special programs, or early termination.
Compare Carefully: Because pricing plans and contract terms vary by marketer, customers should review all conditions carefully before enrolling. Written confirmation of selected plans and contract terms is strongly recommended. Some marketers may offer discounted pricing for senior citizens. Customers who believe they may qualify should inquire directly with their chosen marketer.
How Atlanta Gas Light (AGL) Charges For Its Services
Regardless of the marketer chosen, customers will see base charges from Atlanta Gas Light (AGL) on their monthly marketer statements.
What these base charges cover:
Delivery: Moving the gas through the system to your door.
Infrastructure: Maintaining the actual pipelines.
Service: Reading your meter to see how much you used.
What is included in my AGL base charges?
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What is my DDDC factor?
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How Do I Calculate My AGL Base Charges?
DDDC Calculation Example
Your DDDC factor is (found on your bill), the AGL capacity rate is per unit and the billing cycle is days.
The calculation is:
Formula:
DDDC Factor x AGL Rate x Days
Example Calculation:
1.5 x $5.68 x 30 days = $255.60
The DDDC factor is recalculated annually based on your previous winter’s usage.
Use our Base Rate Calculator link below to see how your AGL base charges were calculated.
In red below is an example of base areas to enter at the top of the Base Rate Calculator. You will need to know your DDDC factor, which is printed on your bill. Type in your DDDC factor, answer the Pool Group and Senior Discount choices, and choose the month you would like to view to calculate your Atlanta Gas Light pass-through charge. Use the bottom tab in the calculator to calculate your annual rate.
DDDC Factor: (Enter your DDDC factor 0.? from your bill)
Peaking Pool Group? Yes or No
Senior Discount? Yes or No
Base Charges for the Month of: (Choose month in dropdown)
