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Smell Gas?

Natural gas is a colorless, odorless fuel. As a safety precaution, we add a chemical odorant called mercaptan that gives natural gas an odor often associated with rotten eggs. This distinctive scent allows you to smell a potential leak if it occurs. Natural gas is non-toxic, lighter than air and displaces oxygen. In severe cases, if not used properly, it may lead to asphyxiation and has a risk of ignition near a spark.

LOOK for discolored vegetation, blowing dirt or continuously bubbling water in the area of a buried gas line.
LISTEN for a hissing sound.
SMELL for the distinctive “rotten egg” odor of natural gas.

Never try to find the leak yourself. If you suspect one:

LEAVE the area immediately, warning others in the area as you leave. Keep everyone away from the area until emergency assistance arrives.
AVOID touching anything that may cause a spark. This includes lighters, matches, cigarettes, flashlights, light switches and telephones in the area of the suspected leak. Wait until you are a safe distance away before using your cell phone.

CALL Atlanta Gas Light at 877.427.4321 or 911 once you are out of the area of the suspected leak and in a safe place. Stay away until Atlanta Gas Light or emergency personnel indicate it is safe to return.

Note: Do not solely rely on sense of smell. Be aware that some individuals may not be able to detect the odorant because they have a diminished sense of smell, olfactory fatigue or because the odor is being masked by other odors in the area. Certain conditions may cause the odorant to diminish so that it is not detectable. Some gas lines, due to their unique function, may not have odor at all.

AGL's Carrollton Service Center receives 811 Day safe digging award Representing the Carrollton Service Center are members of the below ground crews as follows, from left to right: Ken Smith (SyncGlobal Telecom), Ryan Duren, Daniel Jenkins, Curtis Jett, Terrence Cooley (Carroll EMC and Co-Director GUCC WGA), Chad Lambert, Mike Shinn, Wade Hildebrand, Phil Buchanan, Tim Duke, Ty Jones, Brandon Smith (SyncGlobal Telecom).

AGL's Carrollton Service Center receives 811 Day safe digging award

Read more here about the employees and the work behind the award.

A utility line is damaged once every three minutes nationwide during excavation projects, but most of these accidents are preventable if lines are marked before digging begins. Employees from Atlanta Gas Light's (AGL) Carrollton Service Center have been hard at work ensuring these damages don't happen on their watch.  

The team recently received the 2020 SyncGlobal Telecom/Carroll EMC 811 Day Award, recognizing their great care adhering to state dig laws while performing underground construction. 

The Carrollton Service Center actively participates in its local Georgia Utilities Coordination Council (GUCC) chapter. The award highlighted our employees' exemplary dedication to working safely in the area and promoting safe digging with other excavators serving the region.

"I'm very proud of the employees and their stewardship of safe digging," said Region Director, Phil Buchanan. "Safe digging is a very important focus for our company, and our employees regularly demonstrate our values of Safety First and Total Commitment when it comes to how they do their work."

You may click here for more on Atlanta Gas Light's focus on safe digging.

AGL's Carrollton Service Center receives 811 Day safe digging award

Severe Weather Safety

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Equipment Safety

Keep your natural gas appliances 
and/or equipment in good working condition by following these safety tips.

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