LOOK for blowing dirt, discolored vegetation or continued bubbling in standing water.
LISTEN for a hissing or roaring noise near a natural gas appliance or line.
SMELL for the distinctive, rotten-egg odor associated with natural gas. Natural gas is colorless and odorless, so we add a chemical odorant called mercaptan for easy detection. This odorant has a distinctive “rotten egg” type odor. You should act any time you detect even a small amount of this odor in the air.
Note: Always leave if you suspect a leak. Be aware that some persons may not be able to detect the odorant because they have a diminished sense of smell, known as olfactory fatigue, or because the odor is being masked by other odors in the area. Certain conditions may cause the odorant to diminish so that it is not detectable.
LEAVE the area immediately and move a safe distance away from the potential leak, while avoiding any action that may cause sparks. Do not try to identify the source or to stop the leak yourself.
AVOID using any sources of ignition, such as cell phones, cigarettes, matches, flashlights, electronic devices, motorized vehicles, light switches or landlines, as natural gas can ignite from a spark, possibly causing a fire or explosion. Natural gas is non-toxic, lighter than air and displaces oxygen. In severe cases, if not used properly, natural gas can also lead to asphyxiation.
CALL Atlanta Gas Light at 877.427.4321 or 911 once you are out of the area of the suspected leak and in a safe place. Stay away until Atlanta Gas Light or emergency personnel indicate it is safe to return.
Note: Do not solely rely on sense of smell. Be aware that some individuals may not be able to detect the odorant because they have a diminished sense of smell, olfactory fatigue or because the odor is being masked by other odors in the area. Certain conditions may cause the odorant to diminish so that it is not detectable. Some gas lines, due to their unique function, may not have odor at all.
Planning a home improvement project? Planting a tree? Installing a fence or deck? WAIT!
With any digging on your property, here’s what you need to know first:
Excavation work, including digging or plowing around a home or business, is the most common cause of natural gas emergencies. Before digging around your property, state law requires you call 811, a nationwide, toll-free number, to have your utility lines professionally marked.
After calling, you must wait the required amount of time before digging, so underground utility lines can be located and marked – free of charge – before you begin your project.
For more information, visit the Utilities Protection Center of Georgia.
Read more here about the employees and the work behind the award.
A utility line is damaged once every three minutes nationwide during excavation projects, but most of these accidents are preventable if lines are marked before digging begins. Employees from Atlanta Gas Light's (AGL) Carrollton Service Center have been hard at work ensuring these damages don't happen on their watch.
The team recently received the 2020 SyncGlobal Telecom/Carroll EMC 811 Day Award, recognizing their great care adhering to state dig laws while performing underground construction.
The Carrollton Service Center actively participates in its local Georgia Utilities Coordination Council (GUCC) chapter. The award highlighted our employees' exemplary dedication to working safely in the area and promoting safe digging with other excavators serving the region.
"I'm very proud of the employees and their stewardship of safe digging," said Region Director, Phil Buchanan. "Safe digging is a very important focus for our company, and our employees regularly demonstrate our values of Safety First and Total Commitment when it comes to how they do their work."
You may click here for more on Atlanta Gas Light's focus on safe digging.