Losing natural gas service during severe weather and power outages is rare because pipe infrastructure is below ground. However, there are several safety precautions customers should take to keep you and your community safe.
Although rare owing to natural gas infrastructure sitting underground, if your gas service is interrupted as a result of a severe storm, restoration time depends on when water in flooded areas recedes, when customers’ homes and businesses are free of standing water, and when Atlanta Gas Light personnel can safely enter homes and businesses, and appliances are easily accessible by technicians.
The safety of our customers and communities is our highest priority. That’s why at all times, including when severe winter weather events related to snow and ice occur, we strongly advise customers to adhere to the following guidelines associated with natural gas meter and appliance venting safety: