During/Immediately After the storm
- Natural gas is injected with a chemical odorant called mercaptan, which produces a distinctive “rotten egg” smell. If the odor of gas is present when you return to your home, immediately leave the affected area and call our 24-hour emergency response line at 877.427.4321 from a safe location. Never try to identify the source of a leak yourself.
- If you smell gas, avoid using any potential sources of ignition, such as cell phones, cigarettes, matches, flashlights, electronic devices, motorized vehicles, light switches or landline phones. A spark could ignite natural gas and cause a fire or explosion.
- If flooding occurs and gas appliances are - or were - submerged under water, do not try to operate the appliances.
- During clean up and repair after a storm, avoid causing damage to the gas lines by calling 811 before digging - it's the law. This also pertains to removing downed trees as they may become entangled with natural gas lines. Calling 811 keeps you, your neighbors and your community safe.
- Following a weather emergency, ensure the gas meter is visible and that the area surrounding the meter is free of trash and debris. Mechanical equipment used after the storm to clean up a location may damage an unseen meter. If a natural gas meter is damaged or gas line is exposed, immediately leave the area and call our 24-hour emergency response number at 877.427.4321 or dial 911.
Although rare owing to natural gas infrastructure sitting underground, if your gas service is interrupted as a result of a severe storm, restoration time depends on when water in flooded areas recedes, when customers’ homes and businesses are free of standing water, and when Atlanta Gas Light personnel can safely enter homes and businesses, and appliances are easily accessible by technicians.