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Fraud Protection

Stop scammers by knowing their game

Your personal safety and financial security are important.

By phone, online, email and in-person, scammers are getting creative. In recent years, scammers have expanded their schemes into digital spaces like social media. It’s up to all of us to be vigilant to keep our personal and financial information safe.

Atlanta Gas Light and the entire Southern Company Gas family of companies have joined 130 U.S. and Canadian energy companies to expose scams, red flags and show customers how to protect themselves.

We strongly encourages customers to be skeptical if anyone:

  • Threatens to cut off their natural gas service if payment is not made within a short timeframe
  • Requests that payments be made from a single method, such as a debit card, pre-paid card or checking account
  • Claims they have overpaid and their banking account or credit card number is needed for a refund
  • Informs them of a need to vacate their home so that a meter or other natural gas equipment can be replaced
  • Suggests on social media that their bill will be covered by a charity after they make a partial payment by way of a wire transfer

AGL will never use aggressive or intimidating tactics to pressure them into making a payment toward their natural gas bill.

By phone: When a customer service representative contacts a customer by phone regarding the status of their account or to discuss payment, they will identify themselves as an Atlanta Gas Light employee. To verify legitimacy, customers can request that the representative confirm information about their account that only they and the company would know, for example:

  • The date of their last payment
  • The amount of their last payment
  • Their account number

Atlanta Gas Light holds itself accountable to the customers and communities we serve. While Atlanta Gas Light maintains the pipeline infrastructure, responds to emergencies and reads meters every month, we do not bill customers directly. Only natural gas certified marketers in Georgia sell natural gas to customers and bill these customers for natural gas usage.

Customers who suspect or experience fraud should contact local authorities, and then call the customer care center phone number listed on their billing statement. Customers who want to confirm that an Atlanta Gas Light representative is scheduled to perform work at their premise should contact our customer care center at 800-427-5463.

In addition, whenever a field service representative or one of our contractors visits a customer’s home or business, they will provide Atlanta Gas Light identification. And, as an additional safety measure to protect our customers, anyone who signs up to receive our Keep Me Informed appointment status text messages can access a photo of the technician assigned to perform work at their property.

Follow Atlanta Gas Light on social media @atlantagaslight and join in the conversation using the hashtag #StopScams.