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Man reading a meter

Reading Your Meter

Meter Reading

In support of our commitment to quality customer service, Atlanta Gas Light is in the process of installing automated meter reading (AMR) devices on our 1.6 million customers’ natural gas meters. This project will be completed over the next few years.

These upgraded meters, which now have a small, two-way communication devices installed, provide timely and accurate data about your natural gas use, eliminating the need for estimated meter reads and ensuring you only pay for the gas you use. The reliable and accurate readings from these upgraded meters provide insight into energy consumption and reduce a home or business’ carbon footprint. 

The ability to read meters without the need for a field visit simplifies the process of moving properties and reduces the expense and environmental impact of our service vehicles on the road. 

Traditionally, a meter reader would visit your home or business to check your natural gas meter and notate how much gas you used, which was then used to generate your utility bill. These new two-way communication devices feature state-of-the art technology that securely transmits your usage data AGL via private radio frequencies in compliance with the U.S. Federal Communications Commission. 

Most customers will not have to be home when an Atlanta Gas Light employee or contractor comes to install the AMR device. If your natural gas meter is not easily accessible, we will contact you or leave a door hanger at your residence with a number to call at your convenience to make an appointment for installation.

If you have questions or concerns about meter reading, contact us 800.427.5463.

Don’t Hesitate: Ask to see a Company Photo ID

If a meter reader approaches your property, don't hesitate to ask to see their company photo ID. If you're in doubt about the identity of someone coming to your home, call us at 800.427.5463. If you feel threatened, call 911.

How to Read Your Meter

  1. Read the numbers for each dial going from right to left.
  2. Always read the numbers in the direction the arrow on the dial is pointing.
  3. If the pointer is between two numbers, always select the smaller number, unless the pointer is between 0 and 9, then select 9.
  4. If a pointer is directly on a number, look at the dial to its immediate right. If its pointer has not passed zero, record the lower number.

The reading for this example is 2984.


Meter Maintenance

As mandated by federal and state regulations and as an important part of our safety and maintenance programs, Atlanta Gas Light periodically conducts a physical survey of our natural gas mains, service lines and meter sets. Sometimes this includes the interior gas piping in your home or business up to the meter. 

If you recently received a doorhanger at your premises, we were attempting to gain access to our meter set to perform a maintenance check. A representative from our contractor checked a portion of our service line on your property and was unable to gain access to your house, building or fenced area to complete the survey. By leaving a doorhanger, we are not indicating that there is an issue at your premises. However, we do need to gain access to the natural gas meter to complete our maintenance check. Failing to provide access may cause your service to be interrupted.

If it is not convenient for us to return on the Saturday indicated on the postcard or doorhanger, please call our contractors listed below to schedule this maintenance check.

Advanced Gas Detection - 855.243.4999
Dan Fitzgerald & Associates - 800.618.5717
Heath Consultants - 888.899.9049
Utility Resources Group. - 833.450.0999

If we do not hear from you within thirty days of the final attempt indicated on the doorhanger, your natural gas service will be subject to interruption.

**If there is inclement weather on the day we have scheduled to come to your premises, we will reschedule for another day.

Tips to Help Complete the Maintenance Check:

  • Locked Gate/Fence/Meter Under House – Please leave the gate/fence unlocked for the indicated Saturday visit. 
  • Dog – Please have your dog moved away from the meter set and ensure the dog is unable to approach the technician. 
  • Excess Vegetation or Trash/Debris – Please remove the hindrance prior to the Saturday attempt or scheduled appointment. 
  • Construction – Please provide a clear path to the meter. 
  • Meter Inside –  Please be available at the premise either the Saturday attempt or scheduled appointment. 
  • If you rent and do not have access, please contact the owner of the building and have them call Utility Resources Group at 833.450.0999.