Atlanta Gas Light joins utilities nationwide in providing tips to avoid utility scams

Atlanta, Ga. – Nov. 21, 2025 – Atlanta Gas Light, the largest natural gas distribution utility in the Southeast, is joining utilities across the country in warning customers to be on heightened alert for attempted scams, which tend to increase this time of the year.

National Utility Scam Awareness is observed each November and families and businesses are urged to remain vigilant to imposters who will threaten to turn off utility service if payment is not immediately made.

Knowing this is a busier time of the year, scammers are likely to use urgency and demands to receive money or sensitive details. Scammers have expanded their schemes in the digital space. Traditionally using technology to call using a number that looks like the name and number of a legitimate business, imposters are now also sending QR codes and instructing recipients to make payments or demanding payment through mobile banking apps and email.

Atlanta Gas Light strongly encourages customers to be skeptical if anyone:

• Threatens to cut off their natural gas service if immediate payment is not made
• Requests that payments be made from a single method, such as a debit card, pre-paid card, or checking account
• Claims they have overpaid and their banking account or credit card number is needed for a refund
• Informs them of a need to vacate their home so that a meter or other natural gas equipment can be replaced
• Suggests on social media that their bill will be covered by a charity after they make a partial payment by way of a wire transfer

Atlanta Gas Light works to help customers and the communities it serves avoid scams, which is why it reminds Georgia natural gas marketer customers that it will never contact them regarding their natural gas bill. While Atlanta Gas Light maintains the pipeline infrastructure, responds to emergencies and reads meters every month, it does not bill customers directly. Only natural gas certified marketers in Georgia sell natural gas to customers and bill these customers for natural gas usage.

Customers who suspect or experience fraud should contact local authorities, and then call the customer care center phone number listed on their billing statement.

In addition, whenever a field service representative or one of our contractors visits a customer’s home or business, they will provide Atlanta Gas Light identification. As an additional safety measure to protect our customers, anyone who signs up to receive our Keep Me Informed appointment status text messages when scheduling a service appointment can access a photo of the technician assigned to perform work at their property. Learn more at www.AtlantaGasLight.com/FraudProtection.

About Atlanta Gas Light
Atlanta Gas Light is one of four natural gas distribution companies of Southern Company Gas, a wholly owned subsidiary of Southern Company (NYSE: SO). Atlanta Gas Light provides natural gas delivery service to approximately 1.8 million customers in Georgia. In operation since 1856, the company is one of the oldest corporations in the state. For more information, visit atlantagaslight.com.

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Media Contact:
Ashley Hoffman
678.357.1685 |  ahoffman@southernco.com