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Thomaston Outage

December 15, 2021; 11:10 a.m.

Atlanta Gas Light crews continue to work diligently to repair a 4-inch main damaged by a contractor performing work unrelated to Atlanta Gas Light near Highway 19 in Thomaston and to restore service to impacted customers. We are aware of the winter weather conditions and the inconvenience this incident may cause. Our crews are working as quickly and as safely as possible to restore service to our customers. Restoration is expected to begin at 12 p.m. today.

As part of our restoration process, Atlanta Gas Light representatives will need to enter the impacted home or business to conduct safety checks and restore service. Our employees will be in uniform and have photo identification. 

The safety and security of our customers and our employees is and always has been our No. 1 value. Atlanta Gas Light is committed to protecting the health and safety of our employees, customers, and communities, and we have instituted extensive measures to address COVID-19.

  • When our employees must enter customers’ homes and businesses, they will ask several questions before entering to ensure they are taking the appropriate precautions. They will also request social distancing and wear protective gear, to the extent necessary and appropriate.
  • If no one is home when our representatives attempt to enter the property to restore service, we will leave a doorhanger tag on your front door with a customer care number to call. We have resources ready to respond quickly and restore service once we are contacted.
  • If customers have any concerns about the field service representative visiting their home, please contact Customer Care at 877.427.4321.

We appreciate our customers’ patience and understanding as we work continuously and safely to restore gas service.