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Gas Outage Information

UPDATE - 05/23, 4:51 pm: Atlanta Gas Light has restored service to nearly all customers in Woodstock impacted by the outage near Angela Court. Those remaining customers were not home after multiple visits to their residences. We left tags on their front doors with a customer care number to call. We have resources ready to respond quickly once they contact us. 

We appreciate the continued patience throughout this incident. It is a privilege to serve this community.

UPDATE - 05/23, 12:39 pm: We have restored natural gas to 75% of customers who lost service in Woodstock yesterday due to construction damage near Angela Court. Efforts continue to safely and swiftly resolve this issue for the remaining homes.

UPDATE - 05/23, 9:40 am: Last night, crews began returning service to customers after a construction company unrelated to Atlanta Gas Light damaged a natural gas line and impacted service in Woodstock. We appreciate the community’s understanding as we continue to work as safely and swiftly as possible throughout the day to return to full service while following CDC guidelines. 
 

Atlanta Gas Light is committed to delivering safe and reliable natural gas service to our customers. A construction company performing work unrelated to Atlanta Gas Light damaged a natural gas line in Angela Court in Woodstock. Our crews are on the scene working with first responders and have turned off the gas to more than 500 customers in the area while we resolve this issue. As we safely and swiftly make repairs, we are continuing to implement the public health protocols provided by the Centers for Disease Control and Prevention and urge the public to practice social distancing with our employees and contractors.

To complete repairs, Atlanta Gas Light representatives will need to enter impacted customers’ property to restore gas service and relight appliances. We expect to begin the restoration process this evening and continue into tomorrow morning. Given the current COVID-19 pandemic and the fact that our technicians will need to enter customers’ property, based on guidance from the CDC, the U.S. State Department, World Health Organization, our local health department officials and Southern Company Medical Directors, we are taking additional safety precautions:

  • Before entering a home or business our technicians will sanitize their hands and will wear personal protective equipment. 
  • During the service visit our technicians will:
    • Maintain a minimum distance of six feet from individuals while on the premises.
    • Sanitize work areas by wiping down any surfaces they came in contact with. 
    • Inspect all gas appliances and relight appliances where safe to do so. 
  • After each service call, technicians will dispose of personal protective equipment including gloves and masks before entering a new residence or business.  

Our employees will be in uniform and have photo identification. If customers have any concerns about the field service representative visiting their home, please contact customer care at 800.427.5463. Customers can also learn more about our response to COVID-19 webpage here.

If no one is home when our representatives attempt to enter the property to restore service, we will leave a doorhanger tag on the customers’ front door with a customer care number to call. We have resources ready to respond quickly and restore service once we are contacted.

We understand this service outage may cause some discomfort, but appreciate the community’s patience as we seek to safely resolve this issue and restore service.